Refund policy
Our 30-Day Money-Back Guarantee
We know that trying a new skincare product means trusting us before your skin has had a chance to respond. That is why every order of Radiance Clear-Reset comes with a 30-day money-back guarantee.
Give it a fair try. If your skin does not agree with it, we will refund you.
How It Works
You have 30 days from the date your order is delivered to request a refund.
Already opened and used your jar?
Keep it. You do not need to send anything back. Once your request is approved, we refund your jar in full. We would rather you tell us what did not work than pay to ship a used product across the country.
Still sealed?
Same process. Keep it or use it, and we will refund you. No return needed.
To request a refund, email Support@bloomcellskin.com with your order number and a short note on what did not work for you. We read every one of these, and they help us make the product better.
Refunds are issued to your original payment method within 10 business days of approval.
If You Ordered More Than One Jar
Our guarantee covers one jar per customer with no return required.
When you buy several jars at a reduced price, we refund the value of one jar right away, with nothing to send back. Any remaining jars are refunded once they reach us sealed and unopened. Return shipping for those jars is at your own cost, and we recommend a tracked service so you can follow the parcel.
Email Support@bloomcellskin.com and we will send you the return address.
If Your Order Arrives Damaged or Incorrect
This one is on us. Email Support@bloomcellskin.com within 7 days of delivery with:
- Your order number
- A photo of the item you received
- A photo of the shipping label
We will send a replacement or issue a full refund, whichever you prefer. No return required, and no cost to you.
If You Experience a Reaction
Your skin comes first. If you notice any reaction, stop using the product and speak to a healthcare professional.
Contact us at Support@bloomcellskin.com within 7 days and include a short description of what you experienced. We will review your case individually and make it right.
Radiance is formulated without retinol, fragrance, or known pore-clogging ingredients, but no formula suits every skin. We encourage you to review the full ingredient list before your first use.
Cancelling an Order
We ship quickly, so cancellation is only possible before your tracking number has been issued. Email Support@bloomcellskin.com with your order number as soon as possible and we will do everything we can.
Once your parcel is on its way, our 30-day guarantee takes over.
Fair Use
This guarantee exists for people genuinely trying Radiance for the first time. It applies to one claim per customer and per household, on orders placed directly at bloomcellskin.com.
We reserve the right to decline a request where we identify repeated claims, resale activity, or misuse of this policy.
If a chargeback is opened with your bank, we will pause the refund request until your bank resolves the dispute. This is only to avoid refunding the same order twice. Contacting us first is always faster.
Still Have a Question?
Email us at Support@bloomcellskin.com. We answer every message.